Customer Acquisition & Retention
15-16 May 2013¸ Amsterdam¸ The Netherlands
Banks are having to adjust to the dynamic changes in the economy¸ new regulations and advances in technology. These institutions will have to modernise their systems and change the way they deliver their financial services with the growth of new technology areas such as Online¸ Mobile and Social Media. To improve and maintain customer confidence banks will have to increase their investments to keep up with their competitors.